Software QA Engineer

Hi, I'm Manik Hossain.
I build quality into every release.

QA Engineer with 4+ years of experience testing SaaS, ERP, payroll, e-commerce, and government platforms. I build automation frameworks from scratch with Selenium & Playwright, harden APIs for reliability and security, and keep production defect leakage under 2%.

Portrait of Manik Hossain
4+ Years in QA

Key Metrics

4+ Years of Experience
3 Companies Worked With
19 Projects Tested
7 Automation Frameworks Built

About Me

Quality-first engineer, sprint-tested.

I'm a Software QA Engineer with 4+ years of hands-on experience across SaaS, ERP, Payroll, e-commerce, and government platforms. I've built automation frameworks from scratch using Selenium (Python/Java) and Playwright, cutting regression execution time and raising test coverage on every team I've joined.

My deepest domain experience is in Payroll and ERP systems: running functional and regression testing on live payroll platforms, validating performance under 1,000+ concurrent users through JMeter load and stress testing, and training client teams on the systems I tested, which improved adoption and cut support requests. I work comfortably end to end, from requirement analysis and test planning through CI/CD-integrated API and performance testing, and I've also stepped into an Associate PM role, coordinating sprint planning and client communication across teams.

40% Regression time cut with Playwright automation
<2% Production defect leakage on led projects
1,000+ Concurrent users validated via JMeter load tests
20 Months of hands-on Payroll & ERP testing experience

Experience

Where I've made an impact.

SQA Engineer

Sep 2024 – Present · 2 Years

ZAAG Systems Limited

  • Analyzed requirements, prepared test scenarios, identified critical defects, and collaborated with developers to ensure timely resolution.
  • Led Functional, Regression, and Cross-browser testing for web/mobile applications, ensuring defect leakage stayed under 2% in production.
  • Automated high-priority workflows with Playwright-python, reducing regression time by 40%.
  • Acted as Associate Project Manager, coordinating sprint planning, timelines, and client communication across 3 teams, ensuring all milestones were delivered on schedule.

Software Quality Assurance Engineer

May 2024 – Aug 2024 · 4 Months

Kraftwerk Technologies Limited

  • Established QA infrastructure in a startup environment, setting up test processes from scratch.
  • Developed a Python-Selenium Hybrid Automation Framework, enabling faster test execution.
  • Executed sprint-based test cycles, covering Functional, UI, and Integration Testing across browsers.
  • Increased overall test coverage by 35%, improving product stability before client releases.

Jr. SQA Engineer

Sep 2022 – Apr 2024 · 20 Months

Continental Technologies (BD) Limited

  • Wrote clear, concise system specifications and comprehensive test plans and test cases for Intellectual Capital Management.
  • Executed functional and regression testing for Payroll and ERP projects.
  • Performed Load & Stress Testing using JMeter, validating systems to handle 1,000+ concurrent users.
  • Created user manuals, workflows, and FAQs, and trained client teams on Payroll & ERP projects, improving adoption and reducing support requests.

Skills

Tools & concepts I work with.

Manual Testing

Own the manual testing lifecycle end to end: analyzing requirements, writing test plans and test cases, and executing functional, regression, smoke, and cross-browser testing across sprint cycles. Partner closely with developers to triage and prioritize defects in JIRA, keeping production defect leakage under 2%.

Automation & API Tools

Selenium (Python)Selenium (Java)Playwright (Python) PytestTestNGJUnitCucumber (Gherkin) PostmanNewmanJMeterJenkinsGitJIRA

Languages & Data Formats

PythonJavaSQLGherkin XMLJSONHTML5CSSBootstrap

Frameworks & Approaches

Page Object ModelHybrid FrameworkBDD (Cucumber) Data-DrivenKeyword-DrivenPytest Framework

Databases

OracleMySQLSQL Server

Concepts

SDLCSTLCAgileWaterfall Defect LifecycleTest Design TechniquesOOP Principles

Generative AI for QA

ChatGPTClaudeGeminiGitHub CopilotMCP Servers

OS & IDEs

WindowsLinuxmacOS PyCharmIntelliJVS CodeEclipsePostman

Projects

What I've tested & built.

Key Projects Corporate Experience

Labbaik

Government of Bangladesh · Hajj Pilgrim Support App

An official government app built to support Hajj pilgrims and their families throughout the pilgrimage journey, from pre-departure preparation to a safe return home.

  • Covered pilgrim-facing features: SOS emergency alerts, flight & travel details, prayer times, weather, Quran/Hadith library, Qibla direction, digital Tasbih, and Hajj/Umrah guides.
  • Validated the family-linked access feature, letting up to three family members track a pilgrim's journey remotely.
  • Owned QA end-to-end across both the pilgrim mobile app and the admin panel, covering functional, regression, UI/UX, and API testing.

Apex Footwear

Apex Footwear Limited · Footwear Manufacturer & Exporter

A Bangladeshi footwear manufacturer and exporter established in 1990, supplying global brands across North America, Latin America, the EU, and Japan, alongside a market leading domestic retail business in Bangladesh.

  • Shared ownership of the QA effort with a second engineer, dividing test coverage across the export, domestic, and sustainability sections to keep pace with release cycles.
  • Performed functional, regression, and integration testing across the platform.
  • Ran API testing to validate backend workflows and data integrity.
  • Validated UI/UX consistency across the export, domestic, and investor relations sections.

Mumuso Bangladesh

MUMUSO BD · Affordable Beauty & Lifestyle E-commerce

An e-commerce platform selling budget friendly beauty, accessories, bags, home, and kids products across 200+ categories, with card, bKash, and Nagad payment support across web and mobile.

  • Sole lead QA on the project, owning test strategy, planning, and execution end to end across the website, Android app, iOS app, and admin panel.
  • Performed functional, regression, and API testing across catalog, cart, checkout, and payment gateway flows.
  • Tested the Android and iOS apps for feature parity with the website, covering functional, regression, and UI/UX testing on both platforms.
  • Validated the AI Skin Scan personalized recommendation feature and member/loyalty perks flows.
  • Coordinated directly with the client to triage defects and prioritize fixes ahead of each release.

Dr. Wash

Saudi Arabia · On Demand Car Wash Service

A Saudi Arabia based company offering on demand car wash service across the region, spanning a customer app, a technician facing app, and an admin backend.

  • Independently owned QA across three surfaces: the Dr. Wash customer app, the Dr. Biker technician app used by field service providers, and the admin panel.
  • Tested both the Android and iOS builds of the customer and technician apps.
  • Performed functional, regression, API, and UI/UX testing across booking, scheduling, and service completion flows.
  • Handled admin panel testing and coordinated directly with the client on releases.

OS Pharmacy

Pharmacy Management System · Bangladesh Market

A pharmacy management system built for the Bangladeshi medicine market, with a local medicine and generic name database, available across web, Android, and iOS.

  • Tested the inventory module: stock tracking, the local medicine database, and barcode generation and printing.
  • Tested the purchase module: vendor management and stock replenishment workflows.
  • Tested the sales module: point of sale selling flows and customer management.
  • Tested the accounts module: the background accounting system and business reporting.

Zaagshop

No-Code E-commerce Platform · Bangladesh

A no-code e-commerce platform that lets Bangladeshi entrepreneurs and small businesses launch their own online stores using ready made, customizable templates, used by 500+ businesses.

  • Tested store creation and management flows across the no-code template builder.
  • Tested payment integration via SSLCommerz, covering bKash, Nagad, Rocket, card, and cash on delivery flows.
  • Performed functional, regression, and UI/UX testing across product and inventory management, order tracking, and delivery partner integrations.
  • Ran API testing to validate backend workflows and data integrity across the platform.

ZaagAI

RAG-based AI Customer Engagement Platform

An all-in-one AI platform that trains on a business's own data (documents, FAQs, spreadsheets, and websites) to power chat, voice, lead capture, and appointment booking across channels like WhatsApp, Facebook, Instagram, Telegram, Slack, and website chat.

  • Tested the RAG-based chatbot's response accuracy and grounding against uploaded business data across multiple channels.
  • Tested the booking flow, covering intent detection, availability checks, and confirmations.
  • Tested the package and subscription module, including plan upgrades, downgrades, and billing cycles.
  • Tested message usage tracking and limits across subscription tiers.
  • Performed regression validation and API stability testing to ensure consistent model accuracy across releases.

Manual, API & Performance Testing Open Source / Practice

Web Automation Frameworks GitHub

Education & Certifications

Foundations & continued learning.

Education

BSc. in Computer Science & Engineering

Stamford University Bangladesh · CGPA 3.67/4 · Jan 2018 – Feb 2023 · Dhaka, Bangladesh

Higher Secondary Certificate (H.S.C)

Monipur Uchcha Vidyalaya & College · GPA 4.33/5 · 2015 – 2016 · Dhaka, Bangladesh

Training & Certifications

Software Quality Assurance & Cyber Security

IT Training BD · May 2023 – Present

Web Design & Development

National Institute of Engineering & Technology · Mar 2015 – Aug 2016

National Skill Standard Basic Course Examination

Matlab KCP Institute · Jan 2015 – Jun 2015

Research

Published work.

Physiotherapy Exercise Classification by Exploring Knowledge Distillation with Attention Modules

Presented at NCIM-2023, Dhaka University of Engineering & Technology · Available on IEEE Xplore

Abstract

Automated AI-based physiotherapy assistive systems are gaining popularity owing to their practical necessity, particularly for elderly people. The application of such an assistive system is highly reliant on the embedded AI model that needs to correctly classify exercise videos while being lightweight in order to be used for real-time purposes. In this paper, we take this issue into account and present a deep learning framework for physiotherapy video classification that preserves competitively high accuracy while being lightweight as well. For this, we explore knowledge distillation techniques for model compression purposes. We use both online and self-distillation techniques, and use Convolutional Long Short-Term Memory (ConvLSTM) and Long-term Recurrent Convolutional Network (LRCN) as the base networks. Moreover, we utilize different attention modules and explore different architectural combinations to further improve classification performance. We conduct detailed experimentation by exploring different combinations of distillation techniques and attention modules, along with tweaking their hyperparameters. The best results found from our experiments are reported, and those combinations are recommended for further use in relevant AI assistive systems.

Knowledge Distillation ConvLSTM LRCN Attention Module
Read on IEEE Xplore →

Blog

A field guide to software quality.

A six part series on quality, in the order I would hand it to someone new: why the work exists, what it aims at, the people who do it, and the tools and pressures shaping it now.

Contact

Let's work together.

Open to Software QA, Test Automation, and Associate PM roles. Reach out any time.